Sleeping Giant Hotel

Policies, Procedures & House Rules

Here at The Sleeping Giant we strive to provide our guests with an exceptionally clean, comfortable and enjoyable experience. These Policies & House Rules are considered part of our reservation agreement with you. As our guest, and upon check-in, you agree to abide by all our hotel policies, procedures, house rules and terms and conditions. We reserve the right to refuse service, or to charge the guest's card, if any fees are assessed for damages or for non-compliance with these policies. We value each of our guests' safety and enjoyment and would greatly appreciate your co-operation.

Our hotel policies & house rules may change from time to time.

Damage policies

Damage and / or theft of hotel property: You are liable for any damage howsoever caused (whether by deliberate, negligent, or reckless act) to the room(s), accommodation, premises or property caused by you or any person in your party, whether or not staying at the hotel during your stay. The Sleeping Giant reserves the right to pre-authorise or retain your credit card details, as presented at registration, and charge the card such amounts as it shall, at its sole discretion, deem necessary to compensate or make good the cost or expenses incurred. Should this damage come to light after the guest has departed, we reserve the right, and you hereby authorise us, to charge your credit or debit card for any damage incurred to your room or the hotel property during your stay, including without limitation all property damage, missing or damaged items, smoking fees, cleaning fees and guest compensation. We will make every effort to rectify any damage internally before contracting a specialist, to keep any costs to a minimum.
Damage discovered after check-out: Guest rooms found with waste scattered around, in complete disorder, and/or “trashed” will be subject to a £1,000.00 maintenance deep-cleaning fee, administration fee and/or third-party fees.
Damage to room: Damage to rooms, fixtures, furnishings and equipment — including the removal of electronic equipment, towels or artwork — will be charged at 150% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or wilful, is the responsibility of the registered guest for each particular room, and any costs associated with repairs and/or replacement will be charged to that guest's card. In extreme cases, criminal charges will be pursued. Please refrain from touching and moving artwork.
Damage to mattresses and bedding: Damage to mattresses and linen — including towels, mattress protectors, sheets, bedspreads and blankets — resulting from the use of body oils, make-up, shoe polish, etc. will be charged at 150% of full and new replacement value plus any shipping and handling charges, for the special cleaning, repair or replacement of the damaged article.
Damage or tampering with fire detection / fire-fighting equipment: The Sleeping Giant reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel — including detector heads in public areas and guest rooms, break-glass points and fire extinguishers. Anyone found to have done so will be charged with the costs incurred by the hotel and will be evicted from the premises. Depending on the severity, law enforcement may become involved at our discretion. Should such tampering come to light after departure, you authorise us to charge your card for any related costs.
Infestation: The cleanliness of our rooms is extremely important to us and our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses — including immediate or urgent response requirements and loss of room revenue — that we deem necessary to address the infestation.

Reservations

Bookings: All bookings require a deposit totalling 100% of the stay, via a valid credit card, at the time of booking to confirm the reservation.
Cancellation: The Sleeping Giant is not responsible for weather conditions, personal emergencies or schedule changes. Reservations must be cancelled at least 7 days prior to your arrival date to avoid a one night's full room cancellation fee. If cancelled less than 7 days before arrival, the forfeiture amount is the total stay. Once guests are checked in, bookings are non-refundable.
Group reservations: Large group or block reservations must be cancelled at least 4 weeks prior to the arrival date. Reservations cancelled after that date may be charged one full room charge for each room reserved, and the balance of the reservation cancelled.
No-show charges: Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in the full amount of your total stay, as agreed at booking, being charged to your card.
Tariffs: Room tariffs may increase without notice. Tariffs advertised on our website or any other website or promotional material are subject to change at any time, may increase or decrease at our discretion, and are subject to availability.
Check-in time & requirements: Check-in is from 4pm. Guests must be at least 18 years of age to check in. In the interests of security and to prevent fraud, guests may be asked to confirm their identity with current photo ID. We will always try to accommodate guests who arrive early, but cannot guarantee your room will be ready before 4pm. Reservations for breakfast and dinner times may be made upon check-in.
Check-out time & procedure: Check-out is by 10.30am. Please check out on time so housekeeping can begin as soon as possible. If you require a later check-out, please contact us the day before departure, before 7pm, and we will do our best to accommodate your request. Late check-outs are subject to availability and charges may apply. All outstanding charges are to be settled upon departure.
Children: As the parents, guardians or chaperones of children aged 12 and under, you are personally and legally responsible for them and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the property unsupervised.
Alcohol: Only alcohol bought on site may be consumed on the premises. We reserve the right to charge a corkage surcharge of £40 after your departure, and additional charges may be incurred.
Guest registration: We require valid contact information from the guest making the reservation, including first and last name, address, phone number, email and signature. Credit card details must be provided. The names of all guests occupying the room must also be registered.
Quiet hours: Quiet hours are 10:00pm to 8:00am. If you become aware of a disruptive guest, please contact staff immediately by phone. Televisions, voices and other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running around the accommodation is permitted.
Pets: Only pets registered upon booking are permitted.
Payment: We accept Visa and Mastercard. Pursuant to credit card agreements, cards are not valid unless signed by the cardholder. Cash payment is welcomed. Cheques and foreign currency are not accepted.
Right to refuse service: The Sleeping Giant is privately owned and operated, and we reserve the right to refuse service to anyone for any reason. We operate a zero-tolerance policy and may refuse admittance or service, or remove a person without refund, where they refuse to abide by the reasonable standards and policies established by law and the owners — including for failure to pay; being under the influence of alcohol or drugs and acting in a disorderly fashion; failing to supervise children; using the accommodation for an unlawful purpose; bringing in unlawful firearms or hazardous substances; damaging or threatening harm to our property or guests; or exceeding the maximum allowable occupancy of a room. We will not tolerate abusive or aggressive behaviour towards staff, verbal or otherwise, and such behaviour could result in your stay being terminated.
Special requests: We will make every effort to honour special requests — such as a specific room number or cot beds — upon your arrival. All special requests are noted on reservations and we will do our best to accommodate them. However, the availability of these items cannot be guaranteed in advance.

Lost & found

Lost & found policy: The Sleeping Giant assumes no liability for lost, misplaced, stolen or damaged valuables or belongings. If you discover that you have left behind something of value, please contact us as soon as possible and we will try to assist you in locating your item.
Found items: Any item — with the exception of perishables — left behind and found after departure by housekeeping will be collected, logged and kept in a secure location for collection by the owner for up to thirty (30) days. Reasonable effort will be made to notify the guest. Perishable items, underwear and miscellaneous toiletries will be discarded.
Return: We would be happy to return your lost item(s) to you. Your card will be charged for packaging and postage, and a separate receipt will be emailed to you. The Sleeping Giant is not responsible for any item lost or misdirected during shipment.
Unclaimed items / no contact: Lost & found items are held for thirty days while we attempt to contact the guest. If contact information is incorrect and we are unable to reach the guest within the holding period, unclaimed items are thrown away, given to local organisations, or disposed of accordingly.

On-site

Free Wi-Fi access: Access to our Wi-Fi is free for registered guests. The access code is subject to change without notice. Wi-Fi signal strength may vary depending on a room's location, the status of our equipment, and interference from other local wireless signals. The Sleeping Giant assumes no liability for guest use.
Parking at own risk: All vehicles are parked at the risk of the owner. The Sleeping Giant does not assume liability or responsibility for any vehicle, its occupants or contents while operated or parked near the property.
Website terms & conditions: The Sleeping Giant makes its best efforts to ensure all information on its website is accurate. However, no warranty, expressed or implied, is given that the information is error-free. We do not accept liability for any errors and/or omissions, and reserve the right to change published information at any time without notice.

Room policies

Do-not-disturb & access to rooms: To keep every room exceptionally clean and safe, we provide daily housekeeping. Our staff will honour the “Do Not Disturb” door hanger once during a 36-hour period. Housekeeping is required to enter at subsequent times to clean, check for safety and verify the room's condition. Management reserves the right to enter a room marked “Do Not Disturb” for reasonable purposes such as an emergency, housekeeping, maintenance, or to prevent a policy violation. In the event of suspected illegal activity, management may summon law enforcement to aid in eviction. The right to privacy ends when a policy or house rule is broken.
Candles, incense & essential oils: Candles, incense and essential oils (diffusing, vaporising, etc.) are prohibited. These items and activities will be treated as smoking, a fine will be assessed, and the guest may be evicted with no refund.
Cooking, appliances, combustibles or fireworks: The safety of our guests, staff and facility is extremely important to us. Preparing food in guest rooms by any type of cooking appliance is prohibited. A minimum fee of £500.00 will be charged for cooking in a room — including, but not limited to, hot plates, toaster ovens, water heaters, open flames, barbecue grills, burners and heating appliances. Open fires, flames, cooking grills (charcoal or gas) and fireworks are not allowed anywhere on the property.
Housekeeping / room inspection: Housekeeping is provided daily between 10:00am and 4:00pm. This is a 100% non-smoking property. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and its linen. Our staff are trained to identify odours from prohibited items. If our investigation concludes that you have smoked, cooked, or brought a prohibited item into our facility, fees will be assessed and you may be evicted without refund.
Linen changing: For guests staying multiple nights, bed linen is changed every third day, provided all personal items are removed from the bed and housekeepers can access the walkways around it. To help reduce our environmental impact, please reuse towels where possible; if you need fresh towels, leave them on the floor and we will replace them.
Maximum occupancy: Room occupancy limits are based on fire code and fire-safety restrictions. If you exceed the maximum number of guests allowed, you will be asked to rent another guest room or vacate the hotel.
Non-smoking: The Sleeping Giant is 100% smoke-free. We do not permit smoking of tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, hookahs, cigars, or the burning of candles, incense or essential oils anywhere in our facility. Guests are encouraged to notify staff immediately if they smell smoke or other objectionable odours. A minimum fee of £100.00 will be charged for smoking of any kind on the property.
No parties: We enforce a No In-Room Party Policy to protect the property and our guests. No parties, loud disturbances or noise nuisances are tolerated. In the event of a disturbance, one polite warning will be given; if it is not followed, the guest will be asked to leave without refund. Registered guests are responsible for all persons visiting. Non-registered visitors are only permitted until 11:00pm — if found with people not listed on the registration form after 11:00pm, your stay will be considered a party, you will be ordered to vacate without refund, and you may be assessed a Guest Compensation Disturbance Fee.
Room keycards: Keycards are issued to the registered guest. No keycards will be issued to anyone under 18. Please return all keycards upon check-out; failure to do so will result in a penalty of £25 for each unreturned keycard.
Visitors: No visitors after 11:00pm. Visitors must be accompanied by the registered guest at all times. As a registered guest, you are responsible for your visitor at all times, and may be charged an Extra Person fee for guests on the property after 11:00pm.

Safety

Fire safety policy: Each room is fully equipped with smoke detectors.
In case of emergency or fire: Please notify a member of staff in the event of a fire or other emergency.
Changes & modification to these policies: The Sleeping Giant reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies & House Rules, or the arrangements and content featured on our website, at any time without prior notice. Please check our website regularly for updates. Any modification that occurs before your departure is considered part of your reservation agreement with us.

Questions?

We're here to help. For lost property or anything else, please get in touch.

+44 1639 730100 info@thesleepinggianthotel.co.uk

Penycae Inn, Brecon Road, Penycae, Swansea Valley, Powys, SA9 1FA